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Service Writer:

Initiates services and repairs by ascertaining performance problems and services requested. Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records. Scheduling a mechanic to work on vehicles, collecting customer information, and logging the process of a repair for billing purposes.

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Diesel Mechanic:

The primary duties of a Diesel Mechanic include performing diagnostic tests on diesel vehicles to find faults, analyzing diagnostic test results and repairing or replacing engine, steering, transmission, braking or lighting system components.

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Parts Department:

Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Contains costs by using warranty; evaluating service and parts options.

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